Our Terms of Service

Terms of Service

Effective: March 30, 2022

Therapies & Therapies, LLC.

IF THIS IS A MEDICAL EMERGENCY OR CRISIS SITUATION, DIAL 9-1-1 IMMEDIATELY

These Terms of Service (“Services Terms”) govern your use of therapy disciplines, complementary and alternative services, wellness services, and including the Telehealth and/or Teletherapy Services described in more detail in Section 12 below (“Health Services”) provided by Therapies & Therapies (“Therapies & Therapies”, “we”, “us”, or “our”). Health Services are provided by Therapies & Therapies’ employees, jointly with, and/or as independent practioners for, other health provider entities, health systems or community agency partners (“Partners”). Please read the Services Terms carefully before using the Health Services. By using the Health Services, including the Telehealth and/or Teletherapy Services, you agree to be bound by these Terms. If you are accepting these Services Terms for another person (“Family Member”) as such Family Member’s guardian, conservator, or custodian, and as parent of a minor child Family Member, you agree to the terms, conditions, and notices contained or referenced herein on behalf of such Family Member.

Therapies & Therapies provides management and administrative services, membership, and health and wellness services to consumers, and the Membership Terms of Service govern your use of the membership services provided by Therapies & Therapies. Please read the Membership Terms of Services carefully before using Therapies & Therapies’ membership services.

Please refer to our Notice of Privacy Practices to learn how Therapies & Therapies collects, uses, shares and protects your Protected Health Information (as defined under the Health Insurance Portability and Accountability Act of 1996 or “HIPAA”).

Please do NOT use the Health Services, including the Telehealth and/or Teletherapy Services, for emergency or urgent medical matters. For all urgent or emergency matters that you believe may immediately affect your health, you must immediately call 911 or go to the nearest emergency room or urgent care facility.

1. Updates to the Medical Services Terms

We may modify these Health Services Terms from time to time. We will notify you of material changes by posting the amended terms on the Therapies & Therapies website at least thirty (30) days before the effective date of the changes. If we have your email on file, we will also notify you of material changes to the Health Services Terms by email at least thirty (30) days before the effective date of the changes. Please make sure we have your current email address so that you will receive notice of any material changes. If you do not agree with the proposed changes, you should discontinue your use of the Health Services before the effective date of the change. If you continue using the Health Services after the effective date, you will be bound by the updated Health Services Terms.

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at info@therapiesandtherapies.com.

2. Your Financial Responsibility; Assignment of Benefits

You agree to pay Therapies & Therapies all applicable charges at the prices then in effect for the Health Services provided to you or another person on whose behalf you are accepting these Services Terms and/or payment responsibility (such as your children or other family members) (“Covered Family Member”). You will be charged for the Health Services provided to you or your Covered Family Member by a Therapies & Therapies healthcare service provider (each, a “Provider”). You authorize Therapies & Therapies to charge your chosen payment method (your “Payment Method”) for the Health Services provided to you or your Covered Family Member. If your Payment Method is invalid at the time payment is due, you agree to pay all amounts due upon demand. The third party services provider who manages your Payment Method may impose terms and conditions on you, which are independent of these Health Services Terms, and you agree to comply with all of those terms. Therapies & Therapies may accumulate charges that you’ve incurred for the Health Services and submit them as one or more aggregate charges during or at the end of each billing cycle. Therapies & Therapies reserves the right to correct any billing errors or mistakes even if payment has already been requested or received.

Health Services include Telehealth and/or Teletherapy with our providers. Such visits are scheduled just like an in-office visit and provide the same service experience, with the exception that the Telehealth and/or Teletherapy visit is conducted remotely over a secure video and audio connection rather than in person. Telehealth and/or Teletherapy visits are billable just like an in-office visit, at the same fee that would be billed to such a visit if it was conducted in person. For the avoidance of doubt, your financial responsibility and assignment of benefits described above apply to Telehealth and/or Teletherapy as well.

If you provide information about your health insurance or health plan, that will be deemed your authorization for us to submit claims for covered Health Services to your health insurer or health plan. You hereby assign or otherwise authorize payment of medical benefits to us for the Health Services provided to you or your Covered Family Member. You authorize the release of any medical or other information necessary to process any claims for the Health Services provided. You further understand and accept your financial responsibility for any portion of the bill not covered by your health insurer or health plan. SUBMISSION OF CHARGES DOES NOT WAIVE OUR RIGHT TO SEEK PAYMENT DIRECTLY FROM YOU.

3. Appointments: Missed/Late Cancellation/Tardiness

Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $95. Patients who miss their appointments without giving any prior 24 hour notification will be charged in full for the scheduled Health Service. All self-pay Health Services unless using third party payors require payment in advance so have your credit card ready when scheduling. All Health Services appointments have a specific time schedule; therefore, we regret that late arrivals may not receive extension of scheduled appointments. The Health Service fee will be charged regardless of tardiness. Any approved appointments taken place through the in-community method of delivery will give the treating therapist an arrival grace period of 15 minutes of the initial appointment to take into account any traveling delays that may occur; your full appointment length will be honored.

4. Permission to Treat

You give permission to the Providers to medically care for you and your Covered Family Member. You may withdraw this consent at any time by no longer seeking Health Services from Therapies & Therapies.

You understand and agree that as part of providing Health Services to you, your Protected Health Information (as defined by HIPAA), including evaluations and/or testing results, may be released to an online personal health record and via communication with Therapies & Therapies’ healthcare team electronically (in accordance with our Notice of Privacy Practices).

5. Service Termination

You may terminate your use of Health Services at any time by not using the Health Services any more. We may terminate your use of the Health Services at any time in our reasonable discretion, for causes including but not limited illegal conduct such as falsifying information to obtain controlled substances, abusive and threatening behavior, and continued refusal to pay for our services. We may terminate your use of the Health Services by sending notice to you by mail or email address you provided to us or by otherwise contacting you. If we terminate your use of the Health Services, we will use reasonable effort to notify your insurer, if any.

6. Mental Health Services Disclaimer

Mental health services may involve discussing sensitive aspects of your life in person or via Telehealth and/or Teletherapy (defined below) ; you may experience uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, or helplessness. If at any point you experience significant increased distress or have thoughts of harming yourself or others, you agree to notify your mental health provider so that an appropriate level of support can be provided. Your mental health provider may utilize a set of psychological symptom questionnaires in order to assist with determining a diagnosis and track your progress in counseling, and may discuss the nature of these assessments and your results when applicable.

7. Complementary and Alternative Services and Wellness Services Disclaimer

Therapies & Therapies, with your consent, offers complementary or alternative methods of treatment (“CAS”) and wellness services in connection with or as part of Health Services. You must inform your Provider who is caring for you if you are or become pregnant, as this may affect your treatment protocol.

If you seek CAS treatment or wellness services, you should also first consult with a physician to be screened for any predispositions to injuries and risks regarding any of the CAS treatments or wellness services, to address serious health concerns, and to avoid any contra-indications, including but not limited:

• Chiropractic care is generally considered to be a safe method of treatment, but it carries risks and may have side effects, including without limitation strokes, dislocations, and pains.
• Nutrition consultation services are not licensed by many states in the U.S. The methods of evaluation employed, which may include diet, supplementation, and assessment analysis, are not intended to diagnose disease.
• Bruising is a common side effect of cupping.
• Pain is a potential risk of massage therapy.

You acknowledge that you understand that while this section describes some of the major risks of CAS treatment and wellness services, it does not address all of them and other side effects and risks may occur.

You understand that the CAS treatment and wellness services are not a substitute for conventional health care and the CAS Providers cannot anticipate all possible risks and complications of treatment. You will immediately notify your CAS Provider of any unanticipated or unpleasant effects associated with any of your treatments.

You hereby give consent to any of the CAS Providers at Therapies & Therapies to assess and care for your present condition and any other future conditions for which you seek attention.

8. Consent to Electronic Communications

You agree that Therapies & Therapies may send the following to you by email or by posting them on our website and mobile application: legal disclosures; these Services Terms, Notice of Privacy Practices; future changes to any of the above; and other notices, policies, communications or disclosures and information related to the Health Services. You agree that Therapies & Therapies may contact you via secure messaging, email, phone, text, or mail regarding the Health Services. You consent to receive such communications electronically. You agree to update your contact information to ensure accuracy.

If you later decide that you do not want to receive certain future communications electronically, please send an email to info@therapiesandtherapies.com or a letter to Therapies & Therapies, 5850 San Felipe Street, Suite 500, Houston, TX 77057. You may also opt out of certain electronic communications through your account or by following the unsubscribe instructions in any communication you receive from Therapies & Therapies. Your withdrawal of consent will be effective within a reasonable time after we receive your withdrawal notice described above.

Therapies & Therapies will need to send you certain communications electronically regarding the Health Services. You will not be able to opt out of those communications – e.g., communications regarding updates to these Services Terms or information about billing. Your withdrawal of consent will not affect the legal validity or enforceability of the Services Terms provided to and accepted by, you.

9. Disclaimers

TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, EXCEPT IN CASE OF NEGLIGENCE OR WILLFUL MISCONDUCT, WE AND OUR AFFILIATES, PROVIDERS, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM ANYONE’S USE OF OR INABILITY TO USE THE HEALTH SERVICES.

The Health Services are intended for use only within the United States and its territories. We make no representation that the Health Services are appropriate, or are available for use outside the U.S. Those who choose to access and use our Health Services from outside the U.S. do so on their own initiative, at their own risk, and are responsible for compliance with applicable laws.

10. Limitation of Liability

TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WE AND OUR AFFILIATES, PROVIDERS, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION THOSE RELATING TO LOST PROFITS OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES ARISING OUT OF OR IN CONNECTION WITH THE HEALTH SERVICES OR FROM THE USE OF OR INABILITY TO USE THE HEATH SERVICES, WHETHER BASED ON CONTRACT, WARRANTY, PRODUCT LIABILITY, TORT OR OTHER LEGAL THEORY AND EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

11. Partners

Therapies & Therapies has partnered with independent practioners, other health provider entities, health systems or community agencies in many of our markets to provide Health Services. As a result, for Health Services, in the markets, these Services Terms may be modified accordingly. Each of the Partners is deemed to be a party to these Services Terms.

12. Telehealth and/or Teletherapy Services and Permission

Therapies & Therapies may provide certain Telehealth and/or Teletherapy (defined below) services to you (the “Telehealth and/or Teletherapy Services”). You consent to receive emails or other electronic communications from Therapies & Therapies pertaining to your care and your health, which may include Protected Health Information. You understand that virtual encounters via phone, email, video, or otherwise, could involve, and you hereby consent to the use of, automated tools for diagnosis, care, treatment or communication pertaining to healthcare matters. You also acknowledge that such virtual encounters may involve care by a variety of Providers, and other support or medical personnel.

You give permission to Therapies & Therapies and the Providers to record and process your personal details and medical data. You may withdraw these permissions at any time by no longer seeking Telehealth and/or Teletherapy Services from Therapies & Therapies.

“Telehealth and/or Teletherapy” is the delivery of healthcare services using technology when the healthcare provider and patient are not in the same physical location, and/or the virtual delivery of healthcare services, including by a medical provider or via digital or automated tools, including without limitation tools for medical or health-related diagnosis and treatment. The Telehealth and/or Teletherapy Services may be used for diagnosis, treatment, care, follow-up and/or patient education, and may include, without limitation, the following: electronic transmission of patient medical records, medical images, and/or other patient data or information; synchronous (i.e., “real time”) and asynchronous (i.e., non-“real time”) interactions via audio, video, text, and/or data or other electronic communications; automated, electronic or digital tools or services for diagnosis, care, treatment and/or communication pertaining to healthcare or medical matters; and output, transmission or exchange of data from medical devices, sound and video files. Further, you understand that it may be possible that your condition cannot be treated via the Telehealth and/or Teletherapy Services, or that information transmitted through the Telehealth and/or Teletherapy Services may not be sufficient or of too poor of image quality, or insufficient information or data to allow for appropriate decision making. Accordingly, you may be required to seek additional in-person care, alternative healthcare or emergency services. If your health or medical problem or condition persists after use of Telehealth and/or Teletherapy Services, you will immediately contact your medical services provider and seek appropriate additional in-person medical care or emergency care, as appropriate.

13. General Provisions

• These Services Terms make up the entire agreement relating to your use of the Health Services, and supersede all prior agreements relating to the subject matter hereof.
• We may change, suspend, or discontinue any of the Health Services at any time. We will try to give you prior notice of any material changes to the Health Services. We will not be liable to you or to any third party for any modification, suspension or discontinuance of the Health Services.
• We may change, suspend, or discontinue any of our partnerships, including health system partnerships, at any time. We will provide you with notices of such changes as applicable.
• These Services Terms do not confer any third-party beneficiary rights, except to Partners. Each Partner is a third party beneficiary of these Services Terms and shall have the right to enforce these Services Terms directly as it deems necessary to enforce its rights or protect its interests in connection with these Services Terms. You may not transfer any of your rights or obligations under these Services Terms to anyone else without our consent. Therapies & Therapies may assign our rights in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
• Even after termination, these Services Terms will remain in effect such that all terms that by their nature may survive termination will survive such termination.

If you have any questions about these Services Terms, please contact info@therapiesandtherapies.com.

ACKNOWLEDGEMENT OF RECEIPT OF TERMS OF SERVICES

By click signing and/or signing this agreement, you acknowledge that you have received or been given an opportunity to receive Therapies & Therapies’ Services Terms.

If you are the parent or personal representative of the Patient, by signing this agreement, you acknowledge on behalf of the Patient that you have received or been given an opportunity to receive Therapies & Therapies’ Services Terms.